Security

So, just a few minutes ago, I was trying to access my online banking. I put in the card number and the proper password, but for more security it asked me one of the secret questions. Fair enough... but thing thing I didn't know was that the answer was case-sensitive.

That in my opinion is bad.. because when you set the answer to the questions 2 years ago, do you really remember whether you had said "soccer" or "Soccer" (that is not the answer to my favourite sport question btw - :D)

It kicked me out and asked me to try again.. Fine, it asked me the same security question again, but this time it locked me out.